Occasionally, you may encounter an issue where a Frankie review doesn’t load correctly. In some cases Frankie may display a message saying that it is unable to connect to its server. In others, the ‘Loading review…’ message and progress bar may appear, but the review doesn’t load even after several minutes.
There are a few possible causes of this issue. The first is related to a web technology known as WebSockets, which Frankie uses for its communication with the server. Some older browser versions don’t support WebSockets and so it’s worth checking that you’re using the latest version. You can check whether WebSockets are enabled on your browser by visiting www.websocket.org and viewing the test results. If the WebSockets (Port 443) result is ‘Yes’ with a green tick then Frankie should connect just fine. Otherwise, it’s time to upgrade your browser!
In some rare cases, access to the Frankie server may be blocked by some firewalls. If you are experiencing a connection problem that you can’t easily resolve, please email email@example.com and we’ll be happy to help.